FAQs

You are financially responsible for the cost of the mental health services provided to you or your dependent(s) and for any portion of the fees not reimbursed or covered by your health insurance, including late cancellations and missed appointments.

Yes, please bring your insurance card to each of your appointments. A copy of your up-to-date and active insurance card is required for your appointment. If you do not have a copy of your insurance card, a $50 hold will be placed prior to your appointment. A copy of your insurance card can be uploaded by our staff or through the patient portal.

Copays are collected prior to your appointment. In-person patients can pay copay at reception, and virtual patients are required to have a credit card on file to bill your copay. If you have insurance, and it is accepted by Epiphany Integrated Health, your insurance will be billed for the appointment. Any copays required by your insurance plan will be billed at time of service. We recommend reviewing your explanation of benefits from your insurance company so that you know what to expect. For patients with no insurance, please inquire with your office for sliding scale and self-pay options.

If your medication needs a refill, please ensure your pharmacy does not already have a refill on hold for you, especially if you have seen your provider recently.

If you have not seen your provider in the last 90 days, you will need to schedule a follow up appointment to obtain refills. Please use the “Book Appointment” button on this website to get that scheduled.

If you’ve been seen recently, please let us know which medication you’re requesting, and we’ll get a message over to your provider. Please be aware that controlled substances may or may not be refilled before your next appointment.

If you want to make changes to your medications, for any reason, you will need to schedule an appointment to discuss.

To request refills, please download and use the HIPPA compliant app that will be for secured email and texting with your mental health provider. The link to do this is https://spruce.care/epiphanyintegratedhealth. 

Please allow up to 72 hours for your request to be processed.

You can go to Book Appointment – Epiphany Integrated Health on this website to schedule your appointment.

The only way to send a secure message to your provider is to download and use the HIPPA compliant app that will be for secured email and texting with your mental health provider. The link to do this is https://spruce.care/epiphanyintegratedhealth.

You can check when your upcoming appointments are by using your patient portal by going to Sign In and putting in your log in details.

You can check on your balance by using your patient portal by going to Sign In and putting in your log in details.