Patient Portal
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Resources

Epiphany Resources

Patient Portal Instructions

The secure patient portal offers you a web interface you can access to exchange messages with your provider and perform various other tasks, such as scheduling appointments, viewing intake forms, paying for invoices, sharing documents, and more.

Once you book your appointment, you will receive an email inviting you to your personal patient portal.

Patient Portal – Benefits

o   Request prescription refills

o   Request or schedule an appointment

o   Check upcoming appointments

o   Pay your balance

** Please allow for up to 72 hours for us to respond to your request.

Controlled Substance Policy

At Epiphany Integrated Health, we take a cautious and responsible approach to prescribing controlled substances. While benzodiazepines may be prescribed on a limited, short-term basis, they are rarely used and are not intended for long-term treatment. We are committed to working collaboratively with patients to taper these medications and transition to safer, non-narcotic alternatives over time. Our clinic has a strict no-benzodiazepine policy for individuals also prescribed opioids or other CNS depressants. Additionally, we follow standard care guidelines, which limit the use of short-acting stimulants. Aggressive behavior, non-compliance with appointments, or harassment of staff will result in a safe tapering of medications and immediate discharge from the practice.


Appointments and Cancellation Policy

You are responsible for attending all scheduled appointments and agree to follow the policy outlined below: If you are unable to attend a scheduled appointment, you must notify our office to cancel or reschedule at least 24 hours in advance. The first no-show or late cancellation will be excused. However, a second no-show or late cancellation will incur a $75.00 fee to reschedule. If cancellations or rescheduling occur more than once, we may review your treatment goals and commitment to care.


Local Mental Health Resources

CLEAR: (800) 945-1355 Statewide. CLEAR Warm Line is for individuals with a mental illness who want to talk with someone who shares personal experience coping with mental health issues. Peer Operators are available from 4-10 pm 7 days per week. – www.recoverypeerspecialists.com


988 Chatline: https://988lifeline.org/chat/


Cornell Behavioral Health Pavilion at Sarasota Memorial Hospital: (941)917-7760. 1625 S Osprey Ave, Sarasota. A Baker Act receiving facility. 24/7 walk-in service. www.smh.com


Lightshare Behavioral Health Crisis Line: 24 hours/7 days a week, https://lightsharewellness.org/crisis/, 941-732-6837


Lightshare Mobile Response Team (MRT): The Behavioral Health Mobile Response Team is a 24/7/365 Immediate Crisis Intervention Unit for youths, adults and families who are experiencing a mental health or substance-use crisis. It works through our Access Center to dispatch help to home, healthcare facilities, doctors offices, schools or anywhere else in the community where the individual is in immediate need of behavioral health support: https://lightsharewellness.org/programs/mrt-mobile-response-team/


National Youth Crisis Hotline – (800) 442-HOPE (4673)


Al-Anon for Families of Alcoholics – (800) 344-2666


Alcohol and Drug Helpline – (800) 821-4357


National Domestic Violence Hotline – (800) 799-7233


National US Child Abuse Hotline – (800) 422-4453


National Suicide Prevention Hotline- 988: 9-8-8 If you feel you are in a crisis, whether or not you are thinking about killing yourself, please call the Lifeline. You’ll be connected to a skilled, trained counselor at a crisis center in your area 24/7.
https://988lifeline.org/


Safe Place and Rape Crisis Center (SPARCC): (941) 365-1976 2139 Main St, Sarasota. 24-hour hotline for victims of domestic violence or sexual assault. Outreach offices in Sarasota, Venice, North Port and Arcadia.
www.sparcc.net


Veterans Crisis Line: (800) 273-8255. Press 1. www.veteranscrisisline.net

FAQ's

You are financially responsible for the cost of the mental health services provided to you or your dependent(s) and for any portion of the fees not reimbursed or covered by your health insurance, including late cancellations and missed appointments.

Yes, please bring your insurance card to each of your appointments. A copy of your up-to-date and active insurance card is required for your appointment. If you do not have a copy of your insurance card, a $50 hold will be placed prior to your appointment. A copy of your insurance card can be uploaded by our staff or through the patient portal.

Copays are collected prior to your appointment. In-person patients can pay copay at reception, and virtual patients are required to have a credit card on file to bill your copay. If you have insurance, and it is accepted by Epiphany Integrated Health, your insurance will be billed for the appointment. Any copays required by your insurance plan will be billed at time of service. We recommend reviewing your explanation of benefits from your insurance company so that you know what to expect. For patients with no insurance, please inquire with your office for sliding scale and self-pay options.

If your medication needs a refill, please ensure your pharmacy does not already have a refill on hold for you, especially if you have seen your provider recently.

 

If you have not seen your provider in the last 90 days, you will need to schedule a follow up appointment to obtain refills. Please use the “Book Appointment” button on this website to get that scheduled.

 

If you’ve been seen recently, please let us know which medication you’re requesting, and we’ll get a message over to your provider. Please be aware that controlled substances may or may not be refilled before your next appointment.

 

If you want to make changes to your medications, for any reason, you will need to schedule an appointment to discuss.

 

To request refills, please download and use the HIPPA compliant app that will be for secured email and texting with your mental health provider. The link to do this is https://spruce.care/epiphanyintegratedhealth. 

 

Please allow up to 72 hours for your request to be processed.

You can go to Book Appointment – Epiphany Integrated Health on this website to schedule your appointment.

The only way to send a secure message to your provider is to download and use the HIPPA compliant app that will be for secured email and texting with your mental health provider. The link to do this is https://spruce.care/epiphanyintegratedhealth.

You can check when your upcoming appointments are by using your patient portal by going to Sign In and putting in your log in details.

You can check on your balance by using your patient portal by going to Sign In and putting in your log in details.